1. Interpretation and Definitions

Interpretation

• The words where the initial letter is capitalized have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form

Definitions

• For the purposes of this Return and Refund Policy:
  • Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Noomf, located at Dever House, Hampshire, GU147FZ, UK.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from us.
  • Service refers to our Website.
  • Website refers to Noomf, accessible from noomf.co.uk.
  • You means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual is accessing or using the Service.

2. Your Returns, Refunds, and Cancellation Rights

• You are entitled to return your order and request a refund within 30 days of receiving the Goods, without providing any reason.

Refund Deadline

• The deadline for requesting a refund is 30 days from:
  • The date on which you received the Goods.
  • OR the date a third party you appointed (who is not the carrier) took possession of the delivered product.

How to Request a Return or Refund

• To exercise your right to cancel, you must inform us using a clear statement.
• You can contact us via:
  Email: support@noomf.co.uk

Refund Process

• We will process your refund within 14 days from the date we receive the returned Goods.
• The refund will be issued using the same payment method you used for the Order.
• No additional fees will be charged for the reimbursement.

3. Conditions for Returns

• For your Goods to be eligible for a return, please ensure that:
  • The Goods were purchased in the last 30 days.
  • The Goods are in their original packaging.

Non-Returnable Items

• The following items cannot be returned:
  • Customized or personalized goods.
  • Goods that deteriorate quickly or have an expired date.
  • Goods that cannot be returned due to hygiene or health protection reasons and were unsealed after delivery.
  • Goods that were inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions, at our sole discretion.

Sale Items

• Only regular-priced Goods are eligible for refunds. Sale items cannot be refunded, except where prohibited by applicable law.

4. Returning Goods

• You are responsible for the cost and risk of returning the Goods to us.

Return Address

• Noomf
  25 Dever House, Hampshire, GU147FZ, UK
• We cannot be held responsible for damaged or lost returns.
• To ensure a safe return, we recommend:

  • Using an insured and trackable mail service.
  • Keeping proof of return delivery.
• Refunds cannot be issued without receipt of the returned Goods or valid proof of return delivery.

5. Gifts

• If the Goods were marked as a gift when purchased and shipped directly to you:
  • You will receive a gift credit for the value of your return.
  • A gift certificate will be mailed to you after we receive the returned product.
• If the Goods were not marked as a gift at purchase OR if the gift giver had the order shipped to themselves before giving it to you:
  • The refund will be sent to the gift giver.

6. Contact Us

• For any questions regarding our Returns and Refunds Policy, please contact us:
  • Email: support@noomf.co.uk